Help and Support

My VIP Care and Support Center

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Customer Service


Questions and support for shipment status, delivery and courier pickups.
More Call Options
More Call Options

General Shipping
Customer Service Hotline: 95380 (Mainland China)
+86 (Area Code) 95380 (Overseas and Hong Kong, Macao and Taiwan)
North China CS International Hotline: 86-10-59522899
East China CS International Hotline: 86-21-55514777
South China CS International Hotline: 86-20-86669288

Technical Support for Online Shipping Tools
Mon to Fri: 8:30am - 19:00pm
Sat: 8:30am-17:30pm
Landline Phone: 400-610-1504 (Toll-Free within China only)
Mobile Phone: 400 610 1504

Technical support online shipping solutions
No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.
Holiday Hours
We're closed on these holidays.
New Year's Day
Dec 30 - Jan 1
Chinese Spring Festival
Feb 10 - 17
Tomb Sweeping Day
Apr 4 - 6
Labor Day
May 1 - 5
Dragon Boat Day
Jun 8 - 10
Mid Autumn Day
Sep 15 - 17
National Day
Oct 1 - 7
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DHL Office
DHL Office
DHL-Sinotrans International Air Courier Ltd
No. 18 Ronghua Nanlu,
BDA Beijing 100176
Telephone: +8610 87852000
Fax: +8610 67805799

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

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